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Delivery & Shipping

All popular questions about delivery and shipping can be seen and answered below. Simply click the relevant links to jump straight to the answer. If your question isn't answered below, feel free to reach out to us on our Contact Page. 

What countries do you deliver to?

For the time being, we deliver to mainland UK only. To be clear, mainland UK includes England, Scotland and Wales but excludes the following areas:

  • Scottish Highlands 
  • Scottish Islands 
  • Northern Ireland 
  • Channel Islands 
  • Isle of Man
  • Isle of Wight

If you live in the above areas or a different country, we are happy to consider additional requests. If you have a custom request, please use our Contact Form to let us know and we will see what we can do.

Because we are not yet set up to send in bulk in these areas we haven't enabled them in the checkout process so please reach out first to see if we can facilitate your request.

How long will it take to receive my order?

If you've selected standard delivery at checkout, you can expect to receive your order within 2-3 working days whereas express delivery will take 1-2 days. The majority of express delivery orders will be delivered the very next working day. 

How much does delivery cost?

Some promotions may include free delivery so be sure to keep an eye out for those but in the majority of cases, delivery costs will be £3.99 for standard delivery and £5.99 for express delivery. These choices are presented to you at the checkout.

Can I track my order?

Depending on the delivery service chosen, some orders will be trackable whereas others wont. Please check your confirmation order email for more information on how to track your order.  

Will my order require a signature?

Depending on the value of your order, we will require a signature for some orders to ensure the parcel is covered should the unexpected happen. Generally, a lower value order such as an order for one t shirt using standard delivery would not require a signature.

An order of more value will require a signature as we will use a service that helps cover the larger cost of the item, should a courier misplace or lose it. This ensures we can provide a full replacement to you without losing the complete value of the order.  

Will I receive order notifications?

Yes, we will notify you once your order has been received and dispatched by us. Depending on the value of items and delivery service used, you may also receive tracking information on your confirmation email to help stay updated on the progress of your order.

If you have a  higher value order utilising next day delivery, we've partnered with DPD who provide one of the best express delivery services in the business. In this instance you will receive notifications and more specifically a unique 1 hour delivery slot to ensure you get your order fast and at a convenient time when you will be in.

You will also be able to arrange different delivery times and dates, notify them of a safe place to leave your order, or instruct the driver to deliver to a neighbour.

I'm not going to be home, what should I do?

Try your best to ensure someone is likely to be home on the scheduled delivery date or perhaps consider using your work address as your delivery address. If it's unavoidable or you accidentally miss the delivery, there's no need to worry.

You should receive a note through your letter box highlighting what happens next and a new potential delivery time. Our couriers will usually try to deliver again later that day or attempt another delivery the following day. 

For larger next day deliveries, DPD will notify you via email or SMS with a 1 hour time slot of when they plan on delivering your parcel. From here, you will have options to reschedule the time or day, or request the parcel to be left with a neighbour or in a safe place. 

What couriers do you use for deliveries?

In terms of couriers we have partnered with Royal Mail, DPD and DHL to help ensure all our packages are delivered safely and efficiently.

The order I've received is wrong

If you believe you have received an order that is incorrect and does not match with the items on your order confirmation email, please return the incorrect items using our return centre Linked Here. Once you submit the return we will process this for you as soon as possible and you will not be required to pay any return postage.

Items in my order are damaged or faulty

Again, please return the damaged items using our return centre Linked Here. We will get back to you as soon as possible in order to resolve the issue and any return postage costs will be free.

I haven't received my order

Please first check the order tracking in case it has been left in a safe place or with someone else in the household or a neighbour. Be sure to also look out for a delivery note in your letterbox which may tell you the whereabouts of the order.

If none of the above helps, and you believe the delivery has been lost or stolen, please send us a message using our contact form Here and use the 'Lost or stolen' option when sending.

Please do allow at least 5 working days from your expected delivery date before contacting us, just in case there has been an unexpected delay with the couriers delivery schedule. 

Some final key points

  • Please accept that we are unable to deliver and dispatch orders on public holidays. These will be dispatched on the next viable working day and therefore may be slightly delayed. 
  • Some postcode areas may cause minor delays for our couriers. This is extremely rare but can happen if you are in an area which makes deliveries difficult. We will be sure to keep you updated should this be the case. 
  • Please remember that Sunday does not count as a working day so please allow the necessary time to receive your order.