sole ambition officially launches!

Orders and Payment Information

For queries about orders and payments, check out our most commonly asked and answered questions below. Feel free to reach out to us if you still have a query regarding your order or payment.

What payment methods do you accept?

We currently accept all major credit and debit cards including Visa, Maestro, Mastercard and American Express. We can also accept Amazon Pay, Apple Pay, Google Pay and Shopify Pay.

Can I use multiple cards?

No, please use one card to complete your purchase. Currently we do not allow payments to be split across multiple cards.

My payment isn't going through

Firstly, triple check the card details you entered are correct and that the card is active and can be used for purchases at this time. If your payment is still getting declined, the problem is likely to be between you and your bank.

Please contact your bank and explain the issue and see if there are any unexpected problems. If your bank confirms there are no problems from their side that would cause the card to error, please contact us and we will look into this further for you.

Can I cancel or change my order?

Yes, but please act fast. We aim to process and package orders as soon as they come in and our systems & stock levels will also reflect this. In order to cancel or amend your order, please submit a request through our contact form Here and ensure you select the cancel or change an order option when submitting the form.

Please send this request within 15 minutes of placing your order to secure a cancellation or amendment. Should this be completed too late, perhaps reconsider keeping the item or purchasing another in a separate order. We will email you confirmation of whether the change or cancellation could be made.

Should we be unable to amend or cancel the order, please follow our simple returns policy Here if you still wish to return the order and place an amended one. We will do our best to ensure it doesn't get to the stage of having to process a return but please be aware that if we package and ship something before receiving your request, there is nothing we can do to stop the delivery.

I've received the wrong order

If you believe you have received an order that is incorrect and does not match the items on your order confirmation email, please contact us immediately by using our return centre Linked Here to return any incorrect items free of charge. We will resolve the problem as soon as possible.

Items are damaged or faulty

Please use our return centre Linked Here and we will make things right! Please be aware that if it's only the package that is damaged, this does not warrant a return as packaging can get slightly damaged in transit and even if it does, all items inside should be undamaged and in brand new condition.

I Haven't Received My Order

Please first check the order tracking in case the order has been left in your safe place, with someone else in the household or a neighbour. If not, and you believe the delivery has been lost or stolen, please contact us immediately using the contact form Here and select the option Lost or stolen order when submitting the form.

Please allow at least 5 working days after your expected delivery date before contacting us, just in case there has been an unexpected delay with the couriers delivery schedule.